Refund Policy

Last updated: July 2026  |  Agumbe Organics

1. Eligibility for Returns

• Returns are accepted within 7 days of delivery.
• The product must be unused, unopened, and in its original packaging.
• Perishable goods (e.g., honey, ghee) are only eligible for return if received damaged or defective.

2. Non-Returnable Items

• Opened or partially used products.
• Products purchased during sale or promotional offers (unless defective).
• Gift cards or vouchers.

3. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery with your order number and clear photographs of the damage.

4. How to Initiate a Return

• Email us with your order details and reason for return.
• Our team will respond within 2 business days with return instructions.
• Please do not ship items back without prior confirmation from us.

5. Refund Process

• Approved refunds will be processed within 7–10 business days to your original payment method.
• Shipping charges are non-refundable unless the return is due to our error.

6. Exchanges

We only replace items if they are defective or damaged. Contact us to arrange an exchange.

7. Late or Missing Refunds

If you haven't received your refund within 10 business days, please check with your bank first, then contact us.

8. Contact Us